1. Who is responsible for your data
The controller responsible for personal data processed through this website is Olearium. Privacy enquiries may be sent to info@olearium.ch.
2. Information we collect
Depending on how you use the site, we may collect: contact details such as name, email, telephone number and delivery address; account and order information; products purchased and transaction records; event-reservation details; messages submitted through contact forms; newsletter preferences; and technical information such as IP address, browser, device, cookie identifiers and site activity.
3. Payment information
Payments are processed by [CONFIRM: payment provider(s)]. The provider may collect payment details directly under its own privacy notice. Olearium receives transaction status and related order information but does not intentionally store complete payment-card numbers.
4. Why we use personal data
We use personal data to process and deliver orders; manage accounts, returns and customer support; administer event reservations; respond to enquiries; send requested newsletters; maintain site security; prevent fraud; improve the website and services; comply with legal and accounting duties; and carry out optional analytics or marketing where the required consent has been obtained.
5. Legal grounds where applicable
We process data where necessary to perform a contract, take requested pre-contract steps, comply with legal duties, pursue legitimate operational and security interests, or act on consent. Where the EU or UK GDPR applies, these purposes correspond to the relevant legal bases under that legislation.
6. Who receives personal data
We may share data with service providers that support website hosting and maintenance, payment processing, delivery, email and newsletter delivery, customer support, accounting, security and consented analytics. We may also disclose data where required by law or to establish, exercise or defend legal claims. [CONFIRM: list the actual providers or provide a current processor list.]
7. International transfers
Some providers may process data outside Switzerland. Where required, we use an approved safeguard or rely on a recognised adequate destination. [CONFIRM: identify transfer destinations and safeguards used by actual providers.]
8. Cookies and similar technologies
The website uses necessary cookies for functions such as shopping-cart operation, secure sign-in and remembering consent choices. Optional functional, analytics or marketing technologies should operate only in accordance with the choices presented in the cookie-preference tool. You can revisit those choices at any time.
9. Retention
We retain personal data only for as long as needed for the purposes described above and for applicable legal, tax, accounting, warranty and dispute periods. [CONFIRM: add operational retention periods for orders, accounts, enquiries, event forms and newsletter records.]
10. Your rights
Subject to applicable law, you may request information about your personal data, ask for inaccurate data to be corrected, request deletion or restriction, object to certain processing, withdraw consent prospectively, or request data in a portable format where available. You may also contact the Swiss Federal Data Protection and Information Commissioner or another competent supervisory authority.
11. Marketing communications
We send newsletters or promotional messages only where permitted. You can unsubscribe using the link in the message or by contacting us. Service messages about an order, account or reservation are not marketing and may still be sent where necessary.
12. Security
We use reasonable organisational and technical measures designed to protect personal data against unauthorised access, alteration, disclosure or loss. No internet service is completely secure, so absolute security cannot be guaranteed.
13. Children
The website and products are not directed to children. If you believe a child has submitted personal data without appropriate permission, contact us so that the matter can be reviewed.
14. Updates and contact
We may update this notice to reflect changes in services, providers or law. The current version will be published on this page with its effective date. Contact: info@olearium.ch.